Good afternoon,
In previous versions (up to 8.5) of the Cisco Contact Center Enterprise (UCCE), the status of all running processes related to the operation of installed and activated system components, such as Router, Logger, PG, CTI Server, CTI OS, could be seen in the Windows server’s taskbar. This made it easy and quick to evaluate how a particular process was working, to see the exchange of events and messages, which facilitated troubleshooting.
However, since version 8.5, Cisco has abandoned this – the processes are no longer displayed in the taskbar. Now how to see the status of running UCCE processes?
This is very easy to do. A new utility has appeared in the list of UCCE tools. It is called Diagnostic Framework Portfico:
By running the utility, you get access to its web interface:
To display the status of running processes select Service -> ListProcesses in the left column:
After that, the statuses of all running processes for installed components on this server are displayed. You can check the Refresh checkbox, and then the screen will be automatically updated:
Happy Troubleshooting! 🙂