The next part of our UCCE/PCCE story is about the ICM Peripheral Gateways or PGs (click ICM Router Processes or ICM Logger Processes to find appropriate information). ICM PGs provide the data interfaces between the ICM Central Controller and foreign devices (peripherals), such as an ACD (CUCM), IVR system (CVP), or any other device that distributes contacts such as calls, email, or web.
– Open Peripheral Controller (opc) – acts as the brain
for the peripheral gateway, including
acting as a central collection and
distribution point for all interaction
with peripherals. OPC also ensures
that all synchronization is
accomplished with the other side. It
also prepares and sends termination
call detail (TCD) records as well as
5 minute and 30 minute reports. OPC provides for uniform message sets between the Central Controller and peripherals.
interface between the peripheral
gateway and the central controller.
CM Peripheral Interface Manager (eagtpim) – manages the
interface between OPC and the
JTAPI Gateway. Multiple PIMs of
the same type can be enabled for a
PG. VRU PIMs and Unified CM
PIMs may be co-resident on a PG as
well.
This is very common in Unified CCE
deployments but may not be present
on all PGs.
There may be multiple instances of
this process running.
OPC and a Voice Response Unit
(VRU) or Interactive Voice Response
(IVR) systems. Examples are CVP and Cisco IP IVR servers. There may be multiple instances of
this process running.
Routing Peripheral Interface
Manager (mrpim) – is the integration point for
the Outbound Option Dialer, Cisco
Email Manager (CEM), Cisco
Collaboration Server (CCS) and the
Email Interaction Manager (EIM)
and Web Interaction Manager
(WIM).
There may be multiple instances of
this process running.
Communications Manager IP PBX
via the JTAPI client to the CTI
Manager on the Unified CM. On the
other side, the JTAPI Gateway
connectsto the Unified CM PIM and
translates JTAPI messages and
events into a format expected by the
PIM.
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