Many people, who work with Cisco UCCE/PCCE, ask me questions about developing IVR applications for CVP VXML Server. These are so called Call Studio (or just Studio) Applications. In order to provide all the answers, several years ago I created my own developed CVP Scripting Part 1 (CVPS1) course. The course was presented by Knowledge Club Slovakia for CVP Admins in order to provide the additional information about developing VXML Call Studio projects. We will be happy to assist you, for your corporate customers or individuals who are interested in all CCE Solutions. And today I’m going to share some information about this training to you.
In this course, you will be able to learn the main aspects of the VXML scripting at CVP comprehensive and standalone deployment model. Also you will gain an understanding of Cisco Unified CVP operations, basic CVP Scripting and troubleshooting. With hands-on labs, you will know how to create different VXML Call Studio applications using best practices.
So if you want to understand from scratch how to create Studio Applications, how the CVP Comprehensive Model call flow works, what are variables in Studio and how to use them, Elements, Hot Links and many other related stuff – then this course is for you.
We offer this five day course at a very attractive price. The training is available either onsite (in the classroom in Bratislava, Slovakia) or online (via Cisco Webex). If you are ready to attend this class please contact me directly via the CONTACT ME form in this blog, or you can write us the email to and we will be happy to assist you with your request.
- CVP Overview
- CVP Components
- CVP Comprehensive Model Call Flow (with ICM)
- Call Studio Overview
- VXML Project Properties
- Importing / Exporting VXML Projects
- Call Studio Basics
- Deploying Call Studio Projects on CVP VXML Server
- Element Properties Overview
- VoiceXML Properties
- Understanding Variables
- Audio Element
- Digit / Digit with Confirm, Number / Number with Confirm Elements
- Form Element
- Menu Elements
- Flag Element
- Decision Element
- Action Element
- Counter Element
- CVP Subdialog Return Element
- Sending data from/to ICM
- *.java to *.jar Conversion via Call Studio
- Installing *.jar Files at Call Studio and CVP VXML Server
- JNDI Configuration
- Database Lookup Element
- Processing Multiple MS SQL Queries
- Using of Built-in Functions at the ICM
- Working with multiple pages at Call Studio. Connectors
- Hotlinks & Hotevents
- Enabling Post Call Survey at ICM
- Configuring CVP Dialed Patterns
- ICM and CVP Call Studio Sample Scripts for Post Call Survey
- Record Element
- Email Element
- Math Element
- Using Subflows in Call Studio projects
- Subdialog Invoke
- Creating a Multilanguage Call Studio Application
- Transfer control from one application to another via Application Transfer
- General troubleshooting tips
- Using logs for Studio applications troubleshooting
- Using the Studio Debugger to test applications within Studio
- Using Studio Documenter to print Visio-like diagrams of the application
- Creating a Customer Support Call Studio project.
- Courtesy Callback basics
- Courtesy Callback call flow
- Courtesy Callback configuration
- Sample Courtesy Callback enabled ICM script