The most visited page in my blog is CUCM SIP Trunk to ITSP connection. From time to time my readers and students ask me to explain what the difference between the Early Offer and Delayed Offer in the SIP signaling is. Let’s say your ITSP want you to use SIP signaling with Early Offer in…
Many people, who work with Cisco UCCE/PCCE, ask me questions about developing IVR applications for CVP VXML Server. These are so called Call Studio (or just Studio) Applications. In order to provide all the answers, several years ago I created my own developed CVP Scripting Part 1 (CVPS1) course. The course was presented by Knowledge…
Hello to everyone! I haven’t written anything on the blog for a long time. Sometimes there is no inspiration, sometimes just laziness 😕Today I wanna talk about the problem that I encountered while working with the Cisco CVP. One of my students was doing his lab and he complained that his Studio application for CVP…
Greetings to everyone! I decided to write this post as a small addition to the Cisco DUIC course. This course discusses Cisco Unified Intelligence Center (CUIC), which provides reports for Cisco contact center products. The course describes the integration of CUIC and UCCE quite well, but there is a very small amount of information about…
Recently, one of our customers complained to us about the “unusual” problem from his point of view, which he met in the Cisco Voice Portal (CVP). When he tried to save changes for the Call Server configuration, the Web Management Console (OAMP) returned the following error: Call Server device with IP Address: <x.x.x.x> and Hostname:…
When working with Cisco UCCE and its components, you often need to remotely connect to one or another system component via Remote Desktop Protocol (RDP). Sometimes the RDP session is not established, and the CredSSP Encryption Oracle Remediation error is issued. Let’s see how it can be fixed. The causes of this problem, as well…
Good morning,Let’s continue the conversation about Post Call Survey feature, which was begun in the first part. It is time to discuss the VXML-application, which, in fact, plays all survey questions, as well as saves the responses received from the client. As usual, here are screenshots and, of course, I will give necessary explanations to them. In our example, we discuss the case when the results…
Hi everyone,In this post I would like to talk about a topic that is asked by many of my students and readers, who deal with contact centers. It’s about how to configure a Post Call Survey after a client’s conversation with the contact center operator. Typically, such surveys are used for customer’s feedback and evaluations about level…
Yesterday I faced a fairly common problem that occurs when ICM scripts are created. This problem is very common in deployments where ICM integrates with CVP. When a call comes an ICM script and the script comes to Send To VRU node, it gets to an unsuccessful terminal of Send To VRU, i.e. in fact…