The era in which a network engineer only had to manage or configure one device at a time is quickly disappearing. With the growth of network devices, the adoption of cloud, and the desire of companies to be more flexible for a competitive edge in their market, the old ways of performing network management do…
Many people, who work with Cisco UCCE/PCCE, ask me questions about developing IVR applications for CVP VXML Server. These are so called Call Studio (or just Studio) Applications. In order to provide all the answers, several years ago I created my own developed CVP Scripting Part 1 (CVPS1) course. The course was presented by Knowledge…
Dear colleagues, I would like to tell you about one very interesting advanced course for Cisco Unified Contact Center Express. It is called UCCXA. You can study both onsite and online on Cisco Webex. This course mainly covers additional advanced features and techniques when writing scripts for UCCX. In this advanced course, we will talk…
Greetings to everyone! I decided to write this post as a small addition to the Cisco DUIC course. This course discusses Cisco Unified Intelligence Center (CUIC), which provides reports for Cisco contact center products. The course describes the integration of CUIC and UCCE quite well, but there is a very small amount of information about…
Александр Левичев Доброго времени суток всем! 🙂 Сегодня я бы хотел рассказать о своем воспитаннике, инструкторе Cisco (CCSI#33991) “Центра Знаний” – Александре Левичеве. Александр вместе со мной работает в таком непростом направлении как Unified Comminications. Началось все с того, что “Центр Знаний” в начале 2011 года проводил программу по подготовке собственных молодых специалистов-инструкторов. Был проведен конкурсный отбор,…