In this short post I will explain you how to fix the issue, when the Supervisors can’t send a text message to one of the monitored agents in Cisco Webex Contact Center. The supervisor complains, the he doesn’t see the internal chat icon in his desktop. Here is an example of such a situation: Let’s…
The problem description: Agents complain that when they login to their Webex Contact Center desktops, they can’t use the digital channels like Chat, Email, Messengers, SMS, etc. And of course they do not therefore receive any inbound contact from digital channels. Read this post and you will know how to fix it. The solution: When…
Sometimes, when you develop an IVR application, there can be a challenge of adding Dial an Extension option to a voice menu; i.e you have to do something like this in your menu: “If you want to do option1, press 1; if you want to do option2, press 2; if you know the extension number…