Description
The Course Name: DUIC – Deploying Unified Intelligence Center
The Duration: 3 Days
The Overview:
The purpose of this course is to teach students the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.
What You Will Learn:
- How to define how CUIC is implemented as a reporting solution in a UCCE/PCCE/CVP environment.
- How to define the various interfaces to CUIC and their relevant use.
- How to define CUIC “standard” datasources (CCE, CVP) as well as how to configure a custom data source.
- How to demonstrate proficiency with regard to the security of users/groups/roles/permissions within CUIC.
- How to demonstrate how to obtain and import reports into CUIC.
- How to define other UCCE configuration settings which affect the output of data as seen from CUIC.
- How to demonstrate how to install, administer, and provide user/group security for the CUIC solution.
- How to define the role of Active Directory integration as it relates to CUIC Users, Supervisors and Teams.
- How to demonstrate proficiency of use with regard navigation and use of the CUIC Reporting Solution for the creation of reports.
- How to demonstrate proficiency with creating custom Reports
- How to demonstrate proficiency with creating custom Report Definitions.
- How to describe the benefit and use of various CUIC features including Dashboards, Value Lists, Collections, pop-outs and perma-links, just to name a few.
The Course Index:
- Cisco Unified Intelligence Center Overview
- Introducing Cisco Unified Intelligence Center
- Cisco Unified Intelligence Center Administration and Security
- Managing Users and Security in Cisco Unified Intelligence Center
- Cisco Unified Intelligence Center Reports
- Running Cisco Unified Intelligence Center Reports
- Using Permalinks
- Modifying Cisco Unified Intelligence Center Stock Reports
- Cisco Unified Intelligence Center Custom Reporting
- Creating a New Cisco Unified Intelligence Center Report
- Cisco Unified Intelligence Center Overview for the Advanced User
- Understanding Cisco Unified Intelligence Center Deployment Considerations
- Cisco Unified Intelligence Center Installation and Administration
- Cisco Unified Intelligence Center Security and License Types
- Installing Cisco Unified Intelligence Center
- Managing Cisco Unified Intelligence Center Components
- Understanding Cisco Unified Intelligence Center Administration
- Using CUIC Value Lists and Collections• Using Value Lists and Collections
- Cisco Unified Intelligence Center Custom Reporting
- Understanding Cisco Unified CCE Key Concepts
- Using Report Definitions
- Searching Call Detail Records
Labs:
Lab 1: Managing Users and Security in Cisco Unified Intelligence Center
Lab 2: Running a Stock Report
Lab 3: Creating Permalinks
Lab 4: Modifying a Stock Report
Lab 5: Creating a New Report
Lab 6: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
Lab 7: Creating Value Lists and Collections
Lab 8: Creating a Simple Report Definition and a Custom Report
Lab 9: Searching Call Detail Records1