Description
Course Name : IT Service Management with System Center Service Manager -10965
Duration : 5 Days
Course Index
Module 1: Service Management Overview
Module 2: Installing System Center 2012 R2 Service Manager
Module 3: Key Concepts and Features
Module 4: Configuring Service Manager For Your Environment
Module 5: Integrating Service Manager with the Hybrid Cloud
Module 6: Managing Incidents and Problems
Module 7: Managing Changes and Releases
Module 8: Configuring and Managing the Service Catalog
Module 9: Automating Business Processes with Orchestrator
Module 10: Configuring Service Level Management
Module 11: Using Reports and Analyzing Data in Service Manager
Module 12: Advanced Troubleshooting and Disaster Recovery
Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool